TERMS & CONDITIONS:
Terms: Net 30 days for customers with established accounts in good standing and for new customers only upon approval of credit references and completion of credit application. Order production does not begin until credit terms have been established, or prepayment is received.
Sales Tax: All sales taxes will be collected where applicable. If a copy of resale certificate and tax I.D. number are received relative to an order then sales tax will not be collected on that order.. As a convenience, factory accepts Visa, MasterCard, American Express and Discover as payment. Credit card info can only be submitted directly to the accounting department. Bounced checks or stop payments must be replaced with a certified check for the total amount of the bounced check plus $45 fee.
We cannot be held liable for delays in delivery or product availability due to customs, shipping or natural disasters.
Complaints and Returns: All complaints must be made within 30 days of shipment. Customers are required to inspect merchandise upon receipt of goods regardless of the use date of the order. Please contact factory for authorization for all returns. No return will be accepted without prior authorization from the factory and must include return authorization number provided by factory at time of return approval. No credits or discounts will be issued for merchandise unavailable for return to factory.
For damaged packages, see Shipping section.
Un-imprinted (Blank) goods can be returned only if in good condition.
20% restocking fee, with a minimum charge of $65 applies.
Insertions & Fulfillment: Insertion and fulfillment is available. Please contact customer service for details and charges.
Rush production is not available for any order with optional insertion or fulfillment of any kind. Standard production time for orders with insertion or fulfillment is approximately 5-8 business days for published quantities only (max. 2,600 pieces), one-color/location imprints. Production time for orders with optional insertion or fulfillment with published quantities, multicolor and multi-location imprints must be quoted by the factory on a case by case basis.
A sample of customer supplied items for insertion must be provided for approval prior to production.
Pricing Policy: Effective from 01/1/18 - 12/31/18 and subject to change without notice. Please visit our website up-to-date and accurate pricing. All prices are subject to change without notice.
Substitutions: We reserve the right to substitute products of comparable style and price for those shown published, due to unavoidable manufacturers' changes throughout the year. Product features and specifications are subject to change without notice.
Trademark Notice: The artwork, photographs, designs, and trademarks imprinted on the products displayed herein are reproduced only as examples of the type and quality of imprinted product available. They are not intended to represent that the products are either endorsed by, or produced for the owners of the artwork, photograph, design or trademark.
Union Label: May be available. We proudly sells many products made in the USA, as marked throughout our website.
Contact your CSR for detailed information (623.581.7266).