SHIPPING

Unless otherwise specified, factory ships via FedEx or United Parcel Service (UPS). An insurance fee of $3 is applied to every order. Shipping weights listed online are approximate and do not factor in the box dimensions.

Carton dimensions and weights are provided for freight ESTIMATES only, and are not intended for, nor to be used to determine piece counts. 
Due to fluctuations of the fuel surcharge and freight reclassifications, we cannot be held responsible for the difference between estimated freight charges and actual freight charges.


 

We ship via FedEx and UPS.  Shipments via DHL are not available at this time. Note: every effort is made to ship UPS when requested, but due to early and changing pickup times there will be times when we need to default to FedEx.


 

3-Day Upgrade Service: Depending on shipping points and destinations we sometimes are able to offer free 3-day shipping upgrade to all orders with standard ground shipping of 4 days transit or greater within in the continental U.S. only. This means we will automatically upgrade ship method of qualified orders from ground to 3-day transit at no additional cost (i.e. order will be billed at ground rates) when applicable terms are met. Please refer to the map below or contact customer service to confirm transit time. Available for published quantities ONLY. Applies to all items including sales, specials and closeouts with the exception of spec samples and random samples. Order must ship via FedEx / UPS. No change to the normal order submission process. Normal handling fees of $6 per carton and insurance fees of $3 per order apply. Standard drop shipment fees are charged per location after the first (where applicable).


 

Common Carriers:  Carriers that service factory daily are FedEx and UPS. Factory does not ship via DHL or TNT. USPS services are only available for standard production orders. Factory is unable to ship on USPS third party account #s. Customers will be billed the USPS rate plus applicable handling charges per box. Factory is unable to guarantee in-hands dates for orders that ship via USPS. Factory is unable to ship rush orders via USPS.


 

Truck Shipments:  Orders may ship LTL freight upon request, and can be arranged by the factory. A palletization charge of $15 applies per pallet in addition to any package handling charges. The factory will schedule all truck shipments. Freight will be billed separately for truck shipments unless shipping freight collect or third party.


 

Third Party Shipping Accounts: May not be allowed.

Contact your CSR for detailed information.

 If allowed a 6.00 per carton processing and handling fee applies to each ship-to location per order using a 3rd party account number or billing freight collect.

 


 

International Shipping:  All international shipments must be billed on a third party shipping account number provided by the customer and must ship via UPS or FedEx. All charges, including duties & taxes, as well as incorrect address and residential delivery charges unpaid by recipient, will be billed to purchaser plus an administration fee of $25. A fee of $75 applies for export documentation. Export documentation fees may be waived for international shipments sent via UPS or FedEx.

Contact your CSR for detailed information (623.581.7266).


 

C.O.D. Shipments:  Not available.

HAZMAT/Shipping Restricted Materials:  Additional fees and declarations apply to air shipments of restricted materials only.

Contact your CSR for detailed information (623.581.7266).

(Note: restrictions differ by country where available, please inquire). A fee of $40 per box applies to all ground shipments within the lower 48 states. A fee of $52.50 per box applies to all air shipments within the lower 48 states. Additional fees apply per box for shipments to all other destinations (including Alaska, Hawaii, Canada, Mexico, Europe, etc.), and must be quoted by ship method and destination for each order where available. 

Contact your CSR for detailed information (623.581.7266)
.

All charge backs by carriers for duties, incorrect address or residential delivery will be billed net, plus a $45 administration fee.


We will make every attempt to ship your order in a timely manner and via the method requested to meet your event date. However, once your order has shipped, we are not responsible for delivery delays or missed events caused by the freight carriers or Acts of God. Acts of God, weather conditions, environmental or dangerous goods incidents, perils of the air, public enemies, public authorities acting with actual or apparent authority, application of security regulations imposed by a government or otherwise applicable to the shipment, acts or omissions of customs officials, authority of law, quarantine, riots, strikes, work stoppages or slowdowns, or other labor disputes or disturbances, civil commotions or hazards incident to a state of war, local or national disruptions in ground or air transportation networks or systems due to events beyond the carrier's control, disruption or failure of communication and information systems, disruption or failure of utilities, or any circumstances beyond the carrier's control. Factory cannot be held responsible for damages occurring in route. Each shipment from factory is insured for full purchase order price. In the event of lost or damaged shipments, please notify factory immediately. Factory will file claims promptly on your behalf. No merchandise may be credited or reprinted prior to settlement of outstanding claims with carrier.

 

 

FOB Toronto ProgramWe now provide daily UPS Ground shipments to Canada from our certain CT and SC facilities via our FOB Toronto program. Billing is in Canadian dollars and includes duties, fees, customs clearance charges and freight to the Canadian port of entry, which is Mississauga (postal code L4V1H9). Pricing does not include HST or freight charges from the Canadian port of entry, which will be invoiced as separate line items. Bill-To and Ship-To address (or addresses) must all be in Canada. This program is available to all UPS delivery destinations in Canada. Air service, other carriers and order pickup are not eligible for this program. Please mark your paperwork “FOB Toronto.” More about Prime Line® Canada »